ISO/IEC 20000-1:2018
IT Service Management System
International standard for delivering reliable IT services
ISO/IEC 20000-1:2018 sets the requirements for establishing, implementing, and continually improving an IT Service Management System (ITSMS). It ensures the delivery of effective and consistent IT services to meet business and customer requirements.
Who Should Get Certified
Best suited for:
- Managed service providers (MSPs)
- IT departments in enterprises and governments
- Cloud hosting and data centers
- IT consulting firms
- Software and SaaS providers
Benefits of ISO/IEC 20000-1:2018 Certification
Enhances IT service quality and reliability
Improves client satisfaction and service performance
Aligns IT operations with business objectives
Reduces incident response times and downtime
Supports continual service improvement and compliance
Certification Process
- Application & IT Scope Review
Client submits service catalog and infrastructure overview. - Quotation & Engagement
Quote based on services provided and user base. - Stage 1 Audit – Documentation Assessment
Review of SLAs, service management plans, and tools. - Stage 2 Audit – Operational Review
Audit of service delivery, incidents, and support processes. - Certification Issuance
Certificate issued after successful conformity. - Surveillance Audits
Continuous monitoring to ensure service excellence.
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